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Welcome to Famous Memorabilia

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OPEN 7 DAYS A WEEK

OUR FRIENDLY TEAM ARE HERE TO HELP

0800 368 9268

0203 540 8020

Customer Service

Delivery Times

UK delivery is free on all orders over £100. We endeavour to get your order delivered to you within 1-2 working days. However, certain items may take slightly longer. Delivery outside the UK costs from £25.00 for photos and up to £55 for large items such as framed shirts. Overseas deliveries may take up to 10 days. Please be assured that we will contact you immediately if your order or any part of your order will take any longer than the specified delivery time.

Secure, prompt delivery to your home or work

We have carefully selected FedEx and Parcelforce as our delivery partners, providing a prompt, reliable and secure delivery service to the address of your choice. Why not choose an alternative address (such as work), where you will be available to sign for the item? An alternative address can be set up in your profile or on the order checkout page.

The most appropriate delivery option will automatically be selected depending upon the contents of your shopping basket, due to the fragile nature of the majority of our items.

Please note: All services require a customer signature, so please ensure someone will be at your specified delivery address to sign for your order.

*Parcelforce services only. Excluding circumstances beyond our control, i.e. fire, snow, extreme weather conditions, industrial action etc.

**Surcharges may apply for the Highlands of Scotland, Northern Ireland, Isle of Man, Scilly Islands and Channel Islands.

Privacy & Security

This section explains our policy regarding any personal information you might supply to us when you visit this site. Our goal is to protect your information.

Please note that this website contains links to other websites, which are provided for your convenience. We are only responsible for the privacy practices and security of this site. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.

Consent

By registering or placing an order on the Famous Memorabilia website, you indicate your consent to us and our commercial partners collecting and using your personal information in accordance with the terms set out in this policy. If you do not agree to these terms, please do not register or place an order on this site.

Details of our commercial partners are set out below.

Collection of Personal Information

When you engage in certain activities on this site, such as registering, ordering products, or entering competitions, Famous Memorabilia may ask you to provide certain information about yourself by completing and submitting an online form. It is completely optional for you to engage in these activities. If you elect to engage in these activities, however, Famous Memorabilia may require that you provide us with personal information, such as your name, mailing address, e-mail address, telephone number and other personal identifying information. When ordering products on the site, you may be asked to provide a credit or debit card number.

We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations, for example, our commercial partners.

How we use your information

When you submit personal information to Famous Memorabilia you understand and agree that Famous Memorabilia and its subsidiaries, affiliates and trusted vendors may record, transfer, store, and process your customer profile in any of the countries in which Famous Memorabilia and its affiliates maintain offices, including without limitation, the United Kingdom. All personal information submitted will be protected by us in accordance with current data protection legislation and this privacy policy.

Famous Memorabilia collects this information in order to record and support your participation in the activities you select. If you order a product, for example, the information is used to mail to you the items ordered and to provide you with any benefits that may be made available to registered users. If you enter a competition, information is collected to qualify the entry and contact you regarding the contest or prize awards. Famous Memorabilia also uses information that you provide:

1. As part of our effort to keep you informed via mail, email, phone or fax about special offers, and other Famous Memorabilia products and services
2. For record keeping purposes
3. To improve the quality of our service
4. For market research
5. To track activity on our website
6. To understand your preferences so that we can improve the products or services we offer

Famous Memorabilia recognises and appreciates the importance of responsible use of this information. If you do not want the information you provide to Famous Memorabilia to be used to inform you of other products and special offers from Famous Memorabilia , and you indicate this preference when you provide the information to us, we will honour your preference. In addition, Famous Memorabilia may selectively provide certain information to other companies or organisations that have products or services we think may interest you. If you do not want the information you provide to Famous Memorabilia to be shared with other companies, and you indicate this preference when you provide the information to us, we will honour your preference.

Your personal information is password-protected to prevent unauthorised access to it. We recommend that you do not divulge your password to anyone.

Disclosure of your information

In addition to the disclosure to the companies commercial partners, we may need to appoint other organisations to carry out some of the processing activities on our behalf in order to provide our products and services to you. These will include, for example, delivery organisations and mailing houses. In these circumstances, we will ensure that your information is properly protected and that it is only used in accordance with this policy.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new partners or owners.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent

What to do if you do not want to receive details of offers

Please be assured, you are under no obligation to buy anything, however, if you prefer not to be contacted either by us or any of our commercial partners, you can opt out of receiving these details by ensuring that the relevant boxes on the screen on which you provide information or by writing to us by mail or email (see the section 'How to contact us' below). You can change your mind at any time by contacting us by any of the methods shown below or by following the instructions set out with each offer you receive.

Please note, if you do opt out of receiving information, we and/or our commercial partners will be unable to keep you informed of new services, products, events or special offers that may interest you and our ability to inform you of ticketing opportunities may be affected.

Use of Cookies

When you visit Famous Memorabilia, you can surf the site anonymously and access important information without revealing your identity. However, in order to provide better service, we may use "cookies" to track your visit, which make it easier for you to log on during future visits. A cookie is a small piece of information that the website stores on your web browser and can later retrieve. We use cookies for a number of administrative purposes, such as recording your log in status so you do not have to log in to the site at every visit (unless you wish to).

The cookie cannot be read by a website other than the one that sent the cookie.

While Famous Memorabilia uses cookies to track your visit, most cookies last only through a single session or visit. Similarly this information does not identify you personally and you remain anonymous unless you have otherwise provided Famous Memorabilia with personal information. Please note that it is possible to set up your web browser to inform you when you receive a cookie, giving you the chance to decide whether or not to accept it.

For further information on cookies and how to switch them off see www.allaboutcookies.org

Data Protection

Famous Memorabilia is registered in accordance with United Kingdom Data Protection Legislation and will hold and use your personal data strictly in accordance with UK data protection legislation.

How does Famous Memorabilia protect visitor information?

Famous Memorabilia has a committed Security Policy. Famous Memorabilia will retain copies of the information provided when you register on the website, order any products from the site and enter into any competitions. Famous Memorabilia implements a number of sophisticated security measures to ensure the safety of any personal information provided. The information is contained on a secure server, which is accessible only by a limited number of employees who have authorised access rights to such information. All sensitive and credit card information supplied by any visitor to famousmemorabilia.com is transmitted via Secure Socket Layer (SSL) technology. SSL is commonly-used for managing the security of message transmission on the Internet through public-and-private key encryption and a digital certificate that establishes your credentials when doing Internet business or other on-line transactions. This certificate is issued by a certification authority. When you are asked to enter any personal details or credit card information the web site will be secure. This is easily identifiable by an icon in the bottom of the browser window resembling an unbroken key or a closed lock. SSL ensures that the information being sent is secure. Your card number will be encrypted and replaced by a unique transaction reference number. Famous Memorabilia uses online bank secure servers provided by Bluesnap and does not hold any customer card details on any Famous Memorabilia server at any time. Famous Memorabilia are PCI compliant. To remove any name and address details please see remove details section in the Famous Memorabilia help menu.

In addition, we have security procedures in place to protect our paper based systems and computerised databases from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage, and only allow access to them when it is absolutely necessary to do so, and then under strict guidelines as to what use may be made of the personal information contained within them.

Famous Memorabilia's Policy for Children

Famous Memorabilia realises and understands that many children will visit www.famousmemorabilia.com store but encourages all persons under 16 to consult with their parents or legal guardian before submitting any information to this web site and indeed any other web site. However, Famous Memorabilia believes that ultimately it is the responsibility of parents or legal guardian to supervise children when online and recommend that parental control tools be put in place. No information collected from anyone under the age of 18 will be used for any marketing or promotional purposes whatever as is stated when you register for competitions or promotions. Although anyone under the age of 13 is able to participate in competitions and promotions, notification of a win or prize will be sent directly to the parent or legal guardian identified in the initial registration process. Any publication of a competition winner's personal details for visitors under 18 will require parental or legal guardian consent during registration.

Changes to this privacy policy

We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may change our security and privacy policies. Accordingly we recommend that you check this page periodically in order to review our current policies.

Updating and correcting information

You may correct your personal information by emailing us at sales@amousmemorabilia.com or by changing your profile on our website. Please include your name, address and/or email address when you contact us as this helps us to ensure that we accept amendments only from the correct person. We encourage you to promptly update your personal information if it changes.

Your rights to access your personal information

You have the right to see a copy of the personal information that we hold about you, and you may ask us to make any necessary changes to ensure that this information is accurate and kept up to date. We may charge a small fee towards the cost of administering any request you make. The current fee is £10.00.

You may ask us to make any necessary changes to your personal information to ensure it is accurate and up-to-date.

Removing your details

Removal of Personal Information
You have the right to remove your personal information and preferences.
In order to do this please write to us at:

Customer Services
Famous Memorabilia Ltd
Unit E13 Enterprise Business Village 
Prince Albert Gardens 
Grimsby 
Lincolnshire 
DN31 3AG 
 

Please include your name, address, and/or the e-mail address you registered with when you contact us. Please note that Famous Memorabilia is not responsible for the content or privacy practices of non Famous Memorabilia Web sites to which Famous Memorabilia may link.